Privacy policy

Last updated: September 24, 2025

This Privacy Policy explains how the website of Ira Havuka (“we”, “our”, or “the Site”) collects, uses, discloses, and protects your personal information when you visit our site, purchase our products, or interact with us.

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our Site, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.


1. Information We Collect

We may collect the following types of personal information:

  • Contact details: your name, email address, phone number, billing and shipping address.

  • Order information: payment details (such as credit card or PayPal), order history, invoices.

  • Device and usage information: IP address, browser type, time zone, cookies, pages you view, search terms, how you interact with the Site.

  • Customer communication: messages, reviews, or information you share with us when requesting support.

We collect this information directly from you, automatically through cookies and analytics, or from trusted third parties such as payment processors, shipping partners, and Shopify.


2. Purposes of Collection

We collect personal information only for purposes that a reasonable person would consider appropriate, including to:

  • Process, deliver, and confirm your orders.

  • Communicate with you about updates, support requests, and new products.

  • Prevent fraud and protect transactions.

  • Improve and optimize our Site and services.

  • Send you newsletters or product announcements (with your consent).

  • Comply with legal obligations.

We will not use your personal information for purposes other than those stated here without your consent.


3. Consent

By providing personal information, you consent to its collection, use, and disclosure as described in this Policy.

  • You may withdraw your consent at any time by contacting us at hello@irahavuka.ca.

  • Please note that withdrawing consent may limit our ability to provide certain services (for example, processing or shipping an order).

 

4. Cookies and Analytics

We use cookies and similar technologies to:

  • Keep the Site running smoothly.

  • Remember your preferences.

  • Analyze how visitors use our Site.

  • Personalize your shopping and advertising experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our Site.

For analytics, we may use Google Analytics. Learn more: Google Privacy Policy. 
Opt out here: Google Opt-Out.


5. Sharing Your Information

We share your personal information only with trusted third parties, including:

  • Shopify (our store platform).

  • Payment processors (to securely process payments).

  • Shipping companies (to deliver your orders).

  • Marketing and advertising partners (such as Google and Meta, with your consent).

We may also disclose information if required by law, in response to legal processes, or to protect our rights.


6. Advertising and Marketing

We may use your information to show you relevant ads on other websites.

You can opt out of targeted advertising:

 

7. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill your orders.

  • Meet legal, tax, or accounting requirements.

  • Resolve disputes or enforce agreements.

After this, data will be securely destroyed or anonymized. Typical retention is up to 7 years for order and payment records, unless otherwise required by law.


8. Safeguards and Security

We take reasonable physical, technical, and organizational measures to protect your information from loss, theft, misuse, unauthorized access, disclosure, or alteration.

However, no system is 100% secure. Please use caution when sharing sensitive details online.


9. Data Breach Notification

If a security breach creates a real risk of significant harm, we will:

  • Notify affected individuals as soon as possible.

  • Report the incident to the Office of the Privacy Commissioner of Canada (OPC), as required by PIPEDA.

 

10. Your Rights

Under PIPEDA and other applicable laws, you have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information (unless we must retain it by law).

  • Withdraw consent for marketing or advertising.

  • Complain about our practices to us or to the OPC.

To exercise your rights, please contact us at: hello@irahavuka.ca


11. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, contact us at hello@irahavuka.ca and we will delete it.


12. International Transfers

Because our store operates on Shopify, your information may be stored or processed in Canada, the United States, or other countries. We rely on Shopify’s data protection practices and international transfer mechanisms to safeguard this information.


13. Third-Party Links

Our Site may include links to external websites or social media integrations. We are not responsible for the privacy practices of third parties. Please review their policies before sharing personal information with them.


14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “last updated” date.


15. Accountability and Contact

We have appointed a Privacy Officer who is responsible for ensuring compliance with this Policy and with PIPEDA.

If you have questions, concerns, or complaints about this Privacy Policy, please contact:

Privacy Officer – Ira Havuka
Email: hello@irahavuka.ca